turning technical chaos into clarity that scales.
10+ years. Enterprise giants. Mergers. Security-sensitive infrastructure. I build the training and knowledge systems that let complex organizations actually function — at scale, across borders, without the chaos.
I didn't start out wanting to build training programs. I started out fixing things — helpdesks, ticket queues, infrastructure. But I kept noticing the same pattern: the hardest problems weren't technical. They were translational. Engineers knew how systems worked. People using them didn't. And nobody had built a bridge.
So I started building it myself. At CorneaGen, I built a knowledge management system from scratch that cut escalations by 25%. At Hulu, I ran onboarding through an entire company merger — hundreds of employees, distributed locations, minimal disruption. At TikTok U.S. Data Security, I own the full onboarding experience for a global workforce navigating one of the most complex compliance environments in the industry.
I use AI tools the way engineers use compilers — to go faster, think sharper, and ship better content. Devin AI, Trae, Zapier, Gemini, Claude. Not as a gimmick, but As infrastructure.
My story
WHAT I Do
01 ⌯ Onboarding & curriculum design
Role-based learning paths built for scale — from day one to full productivity, without the guesswork.
02 ⌯ Knowledge management
SOPs, runbooks, KB libraries that actually get used — and measurably reduce your ticket volume.
03 ⌯ AI-accelerated content
Automated documentation workflows and AI-powered KB pipelines that keep pace with fast-moving orgs.
04 ⌯ Change management training
Complex migrations and platform rollouts — without the chaos, confusion, or ticket floods.
WHAT I BELIEVE
01 ⌯ AI is a tool, not a shortcut
I use it to go deeper — faster content, smarter workflows, better outcomes. Not to replace thinking.
02 ⌯ Training without data is a guess
I track outcomes, analyze trends, and iterate. Continuous improvement isn't a buzzword — it's the job.
03 ⌯ Documentation is a product
Bad docs cost time, trust, and tickets. Good docs scale your entire org without adding headcount.
04 ⌯ Translation is the hardest skill
Anyone can understand a system. Making it understandable to everyone else — that's the actual work.